Can private customers order products directly from you?
We serve private customers through our extensive network of retailers around Finland. You can find dealers in other countries here.
Why cannot I find the product I need from the nearest retailer?
Helaform has an extensive network of retailers in Finland. However, not all of our products are available from each retailer’s website or product range. This typically means that the products are supplied upon order, so check the product (and product code) on the Helaform website and ask your retailer to order it from us.
How long are your delivery times?
In general, the delivery time for our products is 3–5 business days. Helaform reserves the right to change the delivery times for reasons not attributable to us. The delivery times of foreign retailers should be checked with the retailer.
What type of warranty do you offer for your products?
Please refer to our warranty terms and conditions.
Do you offer an installation service?
Unfortunately, Helaform does not offer an installation service, but you can contact our sales team for more information about door manufacturers and installers.
Can hangers be fixed to the bottom of the door?
All Helaform sliding track systems are top-hung, which means that we do not manufacture bottom-hung systems where the weight of the door is borne by hangers at the bottom.
Can the sliding tracks be shortened?
Yes. When you order a track, you can select to shorten the track as a service provided by Helaform. Customers can also shorten tracks with appropriate tools, but you need to remember to clear the metal dust generated by sawing the track carefully before installing in order to prevent the dust from entering the hangers.
Can sliding doors be lifted onto and off the track or do I need to slide the door into place at the end of the track?
Interior sliding doors No need to slide the door into place. In most cases, the hangers are inside the track onto which the door can be lifted to attach it to the hangers with the fixing plates. As an exception, the hangers of the 30 and 40 series have fixed plates that are attached directly […]
How well do your sliding track systems withstand wind?
Although the capacity of sliding track systems to withstand wind (or other lateral forces) is not generally tested, it does not mean that they do not withstand heavy forces. However, wind or lateral force load requirements should always be considered and discussed with a structural engineer. You can download component-specific 3D models from our product […]
Where can I find sliding door installation instructions and videos?
Series-specific installation instructions and videos can be found on our website in the Installation section. Instructional installation videos can also be found on our YouTube channel.